Gaming should be a source of fun, not stress. 12b always wants you to play responsibly — know your limits and stay safe.
Responsible gaming at 12b means treating gaming purely as entertainment — never as a source of income or a way to chase losses. As online gaming continues to grow in popularity across Bangladesh, playing responsibly matters more than ever. We believe every player should stay aware of their own limits and boundaries.
Whether you're playing at an online casino or Sports Betting platform, ask yourself a few honest questions before spending your time and money: Am I playing for fun, or am I trying to escape a financial problem? 12b's responsible gaming policy is here to help you find honest answers to those questions.
Our platform offers multiple tools and features to support responsible gaming. From setting bet limits to self-exclusion, everything is in your hands. Because 12b wants the enjoyment you feel today to carry through to tomorrow.
12b never creates situations that pressure you into playing more than you intend. Our goal is a long-term relationship built on trust, not short-term profit.
12b's responsible gaming program is built on a set of core principles. Following these principles will keep your gaming experience positive every time.
Check the current state of your gaming habits for yourself.
* This is an awareness indicator, not medical advice.
Gaming is never a reliable source of income. There is always a risk of losing. Only bet money that you can afford to lose without affecting your daily life.
The features we provide to keep your gaming experience safe and in control.
Set your own daily, weekly, or monthly deposit cap. Once set, any increase requires a 24-hour waiting period — designed to prevent impulsive decisions made in the heat of the moment.
Decide in advance how long you will play in one session. Once your set time is up, 12b will automatically alert you and encourage you to take a break.
Once you reach a set loss amount, your betting will automatically stop. This tool protects you from chasing losses and losing even more.
Take a temporary break from 1 day up to 6 weeks. Your account stays active during this time, but playing and depositing will not be possible. It's the ideal way to clear your head.
You can exclude yourself from 12b for 6 months or permanently. No promotional communications will be sent during the self-exclusion period. This is the strongest protective measure available.
View your full gaming history, spending statistics, and time breakdown. Understanding your own patterns is the first step toward responsible gaming.
If you notice these signs in yourself or someone you know, take action right away.
If your gaming habits look like this, you are on the right track.
Did you spend more than you planned last month?
Have you ever chased your losses after a losing session?
Is gaming affecting the time you spend with your family?
* If you answered orange or red, please contact 12b Support.
Here's what we do within the platform to ensure safe gaming.
Age verification through a rigorous KYC process is mandatory at registration. No one under 18 can open an account under any circumstances.
If unusual gaming patterns are detected, the system will automatically send you a warning and encourage you to take a break.
No bonus offers or promotional messages are sent during a self-exclusion or cooling-off period — no temptations, period.
Our support team is specially trained in responsible gaming and able to assist you with care and sensitivity.
Updating your safety settings on 12b is straightforward — just a few simple steps.
Limit reductions take effect immediately. Requests to increase a limit will apply after a 24-hour cooling-off period — this is by design.
If you feel you need a break, take action now.
Self-exclusion lets you voluntarily take a break from 12b for a set period or permanently. Once active, no login, deposits, or gaming will be possible.
To start self-exclusion, go to Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly.
You are not alone — reaching out for help is a sign of strength.
Bengali-speaking support representatives are available 24/7. Talk to us about any gaming concerns — no judgment.
Send your concerns to [email protected]. All emails related to responsible gaming are given priority responses.
Gaming addiction is a recognized mental health condition. Seek professional help if needed — National Mental Health Helpline: 16789.
Frequently asked questions about responsible gaming.
Responsible gaming at 12b is more than a policy — it is part of our culture. Join today and start a safe, enjoyable gaming experience.
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