12b FAQ — all your questions answered in one place

To create a 12b account, you'll need an active mobile number or email address and a strong password. Registration takes just 2 minutes. For future withdrawals, identity verification via National ID or passport may be required. You must be 18 or older to register.

No. Each person is allowed only one 12b account. Attempting to open multiple accounts may result in all accounts being permanently closed and balances forfeited. If you're unable to access your existing account, please contact support directly.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP or a reset link. Use that code or link to create a new password. The whole process takes 2-3 minutes. If you run into any issues, reach out via live chat.

KYC (Know Your Customer) verification secures your account and helps prevent money laundering. Simply submit a photo of your National ID or passport, and verification is typically completed within 24 hours. You can still play without completing KYC, but it is mandatory for large withdrawals.

12b currently supports the following deposit methods:

• Mobile Banking — direct mobile banking
• Nagad — instant credit
• Rocket (DBBL) — fast processing
• USDT (TRC20/ERC20) — cryptocurrency

All methods credit your balance instantly. No hidden charges.

The minimum deposit on 12b is just BDT 200. Maximum single deposit limits vary by payment method. For Mobile Banking and Nagad, standard mobile banking daily transaction limits apply. For larger deposits, USDT is recommended.

Withdrawals typically arrive within 15 minutes to 4 hours of submitting a request. During peak hours or if KYC verification is pending, it may take up to 24 hours. Your first withdrawal will require identity verification, but once that's done, all future withdrawals will be processed much faster.

First, refresh the page and wait 5 minutes. In most cases, a brief delay is caused by network lag. If your balance still hasn't updated after 15 minutes, contact Live Support with your transaction ID or reference number and the issue will be resolved promptly.

After opening a new account, your welcome bonus is added automatically when you make your first deposit — no promo code required. Bonus funds cannot be withdrawn directly; they become withdrawable once the applicable wagering requirements are met.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, a 10x wagering requirement on a BDT 100 bonus means you need to wager a total of BDT 1,000 before the bonus becomes withdrawable. Full terms are listed on the offer page.

Free spins are typically tied to specific slot games. Once you log in, check the "Bonus" or "Promotion" section to see which games your free spins are valid for. Keep in mind that free spins have an expiry date, so make sure to use them before they run out.

12b offers Sports Betting on more than 20 international sports, including cricket, football, tennis, badminton, and basketball. With Live Betting, you can place wagers at real-time odds on matches already in progress. All major tournaments are covered, including IPL, BPL, and EPL.

Yes. 12b's Live Casino features real dealers with games broadcast via live streaming. Popular titles including Baccarat, Roulette, Blackjack, Dragon Tiger, and Teen Patti are all available. You can also enjoy games with Bengali-speaking dealers.

Slot games run on RNG (Random Number Generator) technology, so every spin is completely random. No strategy can guarantee a win. That said, placing smaller bets for more spins, choosing high RTP games, and setting a budget before you play all lead to a better experience over the long run.

Yes. 12b uses 256-bit SSL encryption to keep all personal data and financial transactions secure. The platform operates under an international gaming license and regularly passes third-party security audits. We also recommend enabling two-factor authentication for an extra layer of account protection.

After logging in, go to Account Settings and look for the "Security" option. Enabling 2FA means a one-time OTP code will be sent to your registered mobile number every time you log in. Without the correct OTP, no one can access your account — giving you the highest level of protection.

On Android, you'll need to allow installation from "Unknown Sources". Go to Settings → Security → Install from Unknown Sources and enable that option. Make sure your phone has at least 100 MB of free storage. If you run into issues, the browser version works just as well.

Sometimes ISP blocking may prevent direct access to the site. In that case:

• Clear your browser cache and cookies
• Try a different network (mobile data or a different WiFi)
• Use the official app — it's less prone to access issues
• Ask on live chat for the latest mirror link

12b is fully compatible with Android (5.0+), iOS (12+), and major browsers on Windows and Mac. Chrome, Firefox, Safari, and Edge are all supported. For the best mobile experience, we recommend using the official app.

Log in and go to the "Responsible Gaming" section in your Account Settings. From there, you can set daily, weekly, or monthly deposit limits. Lowering your limit takes effect immediately, but increasing it requires a 24-hour waiting period — this is intentional by design.

You can activate Self-Exclusion or a temporary break at any time. You can restrict yourself from gaming for anywhere between 1 day and 6 months, during which your account will be locked. To learn more, Responsible Gaming Page here.